FAQ

Pickup Turn-around time:

Pickup parts are made and pickups are then wound to order specially for you, given the different options available. Though, I will from time to time have some pickups of each spec type on hand to ship immediately. 

I'm a one person operation. I wind the pickups by hand with care, because I care foremost about the quality of product I'm sending to you. I aim to have your pickups ready to go within a week of ordering, but winding can take between 5-7 days, sometimes in busy periods it could take up to two weeks or more.

If need you a fast turn around, please leave me a note in the order and I will do my best to accommodate. 

Shipping:

I ship worldwide through Canada Post. Postage is generally:

-$15 tracked in Canada

-$20 tracked USA

-$25 worldwide, tracked when possible and affordable. In some cases tracking may not be available without an extra charge and would not be guaranteed at the $25 charge

*FREE WORLDWIDE SHIPPING FOR ORDERS OVER $100 USD IS TRACKED IN NORTH AMERICA. INTERNATIONAL IS TRACKED WHERE AVAILABLE AND WHERE TOTAL SHIPPING DOES NOT EXCEED $25 USD. IF YOU WOULD LIKE TO GUARANTEE TRACKED SHIPPING, PLEASE SHOOT ME AN EMAIL BEFORE ORDERING SO I CAN CHECK SHIPPING FOR YOU. 

All prices on the site are in USD.

I don't ship with UPS or DHL as standard due to their high brokerage fees, but if you'd like an expedited order and are willing to risk fees on your end, drop me a note a with your order and I can arrange that. 

Returns:

I always want you to be happy with your purchase. If anything is wrong with your order, please let me know and I will do my best to make it right for you. 

For straight returns, just contact me within 3 days of package delivery. Buyer is responsible for return shipping, and refunds will be processed once I receive the item back.