FAQ

 

Pickup Turn-around time

I'm a one person operation. I make all my own custom parts with laser cutting and 3D printing, and I don't rush on quality. There is nothing off the shelf here. With all the customizations available to you, I make and wind products to order. Turnaround can take anywhere from 1-4 weeks depending on the amount of orders I am working on, and I tend to ship out in batches. I thank you in advance for your patience, and I promise it's worth the wait. 

If need you a fast turn around, please leave me a note in the order and I will do my best to accommodate. 

Custom Work/Repair:

If you have a custom pickup or guitar part in mind, whether it's a completely unique shape, a special sound you are looking for, or looking to match something vintage, send me a message with letting me know a bit about what your idea is.

After nearly two decades of tinkering with all types of guitars, I've done my fair share of custom part work, for myself and others.

3D printing and laser cutting really opened some doors for me, particularly with some of the quirkier vintage Japanese and oddball guitars.

I've made custom bobbins, adapter covers, offset guitar plates and more.  

Prices quoted for custom pieces may include a commission fee, depending on the extent of the project.

Rewinds/Repairs (non-local):

If you have a nonfunctional pickup, or something not working quite right, I will also do rewinds and repairs. Prices are dependent on the scope of work and the kind of pickup in question, so please just get in touch to get that process started.

Shipping:

I ship worldwide through Canada Post. 

INTERNATIONAL IS TRACKED WHERE AVAILABLE AND WHERE TOTAL SHIPPING DOES NOT EXCEED $25 USD. IF YOU WOULD LIKE TO GUARANTEE TRACKED SHIPPING, PLEASE SHOOT ME AN EMAIL BEFORE ORDERING SO I CAN CHECK SHIPPING FOR YOU. 

All prices on the site are in CAD.

I don't ship with UPS or DHL as standard due to their high brokerage fees, but if you'd like an expedited order and are willing to risk fees on your end, drop me a note a with your order and I can arrange that. 

Returns:

I always want you to be happy with your purchase. If anything is wrong with your order, please let me know and I will do my best to make it right for you. 

For straight returns, just contact me within 3 days of package delivery. Buyer is responsible for return shipping, and refunds will be processed once I receive the item back.